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Monday, September 20, 2004
When a process fails over and over, change it!
I'm just back from watching the Red Sox get spanked by the Yankees... Normally I don't rant, but today I have to. How many times do they have to play out the same script. Pedro starts coming apart. They go out to the mound. Pedro says something that must translate to: “I'm fine, I can handle it.” Everyone leaves; Pedro does worse; the Sox lose the game... It cost us a Series, a pitching coach, and yesterday's game.
What's that old definition of insanity: do something once and get a result. Do it again and get the same result. Do it a third time and nothing changes. Do it again, expecting a different result. That's insane. So is asking Pedro whether or not he should come out. We know how this works - every time!
I see the same behavior in business all the time. People - managers - want to believe the promise rather than deal with the reality. Don't by the promise! Deal based on what happens, not on what gets said.
Monday, September 20, 2004 11:15:29 AM (Eastern Daylight Time, UTC-04:00)
Management